GDPR Information

Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have specific rights regarding your personal data. This page explains these rights and how to exercise them.

Right to Access

You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will provide this information within one month of receiving your request, free of charge.

Right to Rectification

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction. We will respond to your request within one month.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances:

• The data is no longer necessary for the purpose it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Note: This right is not absolute. We may need to retain certain data to comply with legal obligations, such as financial records required by UK tax law.

Right to Restriction of Processing

You have the right to request that we limit how we use your data in certain situations:

• You contest the accuracy of the data
• Processing is unlawful but you prefer restriction over deletion
• We no longer need the data but you need it for legal claims
• You have objected to processing pending verification of legitimate grounds

Right to Data Portability

Where technically feasible, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data directly to another service provider.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with:

• Your full name and contact details
• Clear description of your request
• Proof of identity (for security purposes)
• Any relevant reference numbers if you have existing bookings

We will respond to your request within one month. In complex cases, we may extend this by an additional two months and will inform you of any delay.

Data Protection Officer

For any concerns about how we handle your personal data, you may contact our data protection contact at [email protected]

Right to Lodge a Complaint

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

International Transfers

We do not transfer your personal data outside the United Kingdom. Should this change, we will implement appropriate safeguards and inform you accordingly.

Children's Data

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children.