Introduction
This privacy policy explains how snug-tale collects, uses, and protects your personal information when you use our vehicle rental services and website.
Information We Collect
We collect information that you provide directly to us when making a booking or contacting our services:
- Name and contact details (email address)
- Booking preferences and selected services
- Correspondence and communication history
- Payment information (processed securely through third-party providers)
- Driving license details (required for vehicle rental)
How We Use Your Information
Your information is used for the following purposes:
- Processing and confirming vehicle rental bookings
- Communicating about your reservation and service delivery
- Maintaining records for business and legal compliance
- Improving our services and customer experience
- Sending service updates when you have an active booking
Legal Basis for Processing
We process your personal data based on:
- Contract performance: to fulfill our rental agreement with you
- Legal obligation: to comply with UK business and tax requirements
- Legitimate interests: to operate and improve our business services
Data Sharing
We do not sell or rent your personal information to third parties. We may share data with:
- Payment processors for secure transaction handling
- Insurance providers as required for vehicle coverage
- Legal authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:
- Active booking data: duration of rental plus six years for legal compliance
- Communication records: three years from last contact
- Financial records: seven years as required by UK tax law
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to processing of your data
- Request data portability
- Withdraw consent where applicable
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Cookies
Our website uses cookies to improve functionality and user experience. Please refer to our Cookies Policy for detailed information.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website.
Contact Information
For questions about this privacy policy or to exercise your data rights, please contact us at [email protected]
Address: 47 Churchill Way, Cardiff, CF10 2HE, United Kingdom